What our Customers say...

Storm Damage Testimonials

It’s been a while but wanted to drop you a note about Jason Wilson and your SERVPRO franchise in East Louisville.   Louisville Boat Club had a serious flood in February/March in which Jason Wilson, and his crew, came in for the clean up. The club had about 4 plus feet of water and mud in the clubhouse, tennis barn and squash courts. It was a real mess.   They came in and did a great job over an 8 to 10 day period, and should we need to use them again, or should they need a reference, the Club would be more than happy to do so.   David Drury, CCM, CCE The Louisville Boat Club
Club Consulting & Management

We were Ohio River flood victims and as senior citizens we needed help this time in cleaning up. I called SERVPRO due to a recommendation from a neighbor and friend.  Michael was my crew leader and he was compassionate and dedicated.  He got muddy just like his crew did.  They were very busy due to the number of people affected by this disaster, but they were able to get the items out of our basement and garage so that we could put our lives back in order.  

They were prompt, friendly, professional and helpful. Highly recommend.

-Kim Anderson

Staff work fast and efficiently even when they have been out all day and night helping all the victims of flooding. Very much appreciate the 24/7 line to get the process going and the call backs.   -Marge W.

I would like to take moment to commend your Senior Technician, Aaron Davis, and his crew for the excellent and professional way they conducted themselves restoring my home following the smoke damage. Aaron contacted me within an hour of reporting to my insurance and knocked on my door within that same hour to start. He kept me aware of the progress and the next steps that were needed to complete the process. SERVPRO can be proud of having such employees representing your company.

My neighbor's water pipe burst and was not home.... as a result, my condo was flooded with water. The carpet absorbed the water and was completely saturated. I called SERVPRO and although it was a very busy time for them with similar situations throughout the city, they showed up promptly. They have an excellent procedure for dealing with these situations, from the initial clean up, drying out, demolition, re-laying flooring, and dealing directly with my insurance agency. The process went smoothly. After carpet removal, I opted to have it replaced with plank vinyl flooring. After pricing the project at a few other places, I went back to SERVPRO for the new flooring. Not only was their installation price competitive, but I got a high quality vinyl a great price. They were able to work around or move my furniture, and the flooring was installed, and all of the woodwork replaced and painted all in one day. The floor looks GREAT!!! Thank you to Tim, Derek, Eric, and all of the other crew members that helped throughout this process. They were very polite and professional. I would highly recommend SERVPRO. I cannot say enough nice things about the staff and their service.

The SERVPRO team was awesome during a very stressful time after I had a pipe freeze and break causing flooding to my lower levels. The damage restoration team pulled out wet materials, came back with more fans and dehumidifiers and were always polite and professional. The follow up was extensive with teams showing up every day to check on the drying process. I can't say enough nice things about this company. Thanks to Dante, Ted, Dee, Alex and even David for all of your hard work and kindness.

Robin L.

I've never seen water this high before.  I'm just really thankful for your company.  You came in and did an awesome job.  The cleanup went so fast.  The crew came in and were friendly, nice and courteous. SERVPRO kept us informed every step of the way and were VERY helpful.

-Scott Martin, Facilities Manager

We thank you very much for coming.  You've done an amazing job.  We couldn't believe how quick the cleanup was.  It's just amazing how fast and good the work SERVPRO provided after the flash flood dumped over 12 feet of water into the school basement.

-Kent Payne, Facilities Maintenance Manager

I am beyond happy with the work the guys from SERVPRO did at my house. They worked around my schedule to do the work and were compassionate and professional!! I would recommend calling SERVPRO to all my family and friends.

-Beverly T. - Wind Storm 2017