Recent Posts

How to be prepared for the unexpected

1/21/2020 (Permalink)

Has your business ever considered what would happen if a flood occurred overnight and you walked into the facility the next day to a mess? 

SERVPRO is HERE TO HELP ease the stress of this kind of loss.  We are available 24/7/365 and always have a live person answering our phones to make sure you receive the help needed right away. Another way you can have peace of mind is by contacting a SERVPRO of East Louisville representative to come out and provide a complementary Emergency Ready Profile (ERP).  T

his profile doesn't take much time to complete and will give you access to all of your building's shut off valves, as well as compiles all of you emergency contact numbers in one place.  The app is easy to use and will be a life saver when a disaster strikes.   To learn more about the ERP process please click here or give us a call at (502) 897-3608.

Our process during a fire damage

1/21/2020 (Permalink)

“To develop a team of quality people who focus on excellent service, fairness and mutual respect.”
- SERVPRO® Mission Statement

  • Structural Cleaning - After a smoke or fire damage, ceilings, walls, woodwork, carpeting and floors will often need a thorough cleaning. SERVPRO of East Louisville will pretest to determine the extent of damage, and then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found in your structure. Depending on the amount of soot, SERVPRO of East Louisville may even be able to reduce the cost of recovery by cleaning lighter soot deposits found on some surfaces, eliminating the expense incurred with repainting or refinishing. In other cases, SERVPRO will clean to “prepare for painting”. This process deodorizes and ensures the new paint will adhere properly to the surface.
  • Contents Cleaning – All of the restorable contents in affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies and upholstery. SERVPRO of East Louisville begins by carefully inspecting and testing all fabrics in the structure to determine which cleaning methods are most appropriate. SERVPRO can provide wet or dry cleaning services. Additionally, all the other restorable contents will be cleaned and deodorized to preloss condition. This includes electronics, art, wood furniture, kitchen items, clothing, bedding, bric-a-brac and much more. Finally, SERVPRO can provide an inventory list of all “to be claimed” items if requested.
  • Deodorization – SERVPRO of East Louisville provides specialized services that rid your home or place of business of offensive odors left by fire or smoke damage. SERVPRO does not merely cover up lingering odors with a fragrance, they seek out the sources of the odor and remove them. Ask your SERVPRO explains the various deodorization methods available and which will work best for you.

'Tis the Season for frozen pipes!

1/15/2020 (Permalink)

Did you know more water damages are caused by broken pipes, plumbing, or appliance malfunctions, than from weather-related issues? A frozen water line can cause your pipes to burst and cause extreme damage to your home. Be sure to get ahead of the winter season by prepping your home.

Here are some tips and tricks to preventing your pipes from freezing and/or bursting.

1. Keep your home at a reasonably heated temperature.

2. Place fans around your home to help circulate warm air into the cooler areas in the home.

3. On colder days consider keeping doors on and cabinetry or closets that contain exposed pipes open so that the warm air can reach them.

4. Be sure to disconnect your garden hose, I don’t think you’ll be needing it any time soon.

5. In places where water flow is reduced turn the faucet on & apply heat to the vulnerable pipes using a hairdryer. As the pipe heats up any ice will melt and in turn, the water flow will increase. Avoid freezing pipes.

Lastly, if this does happen to you do not wait! Call SERVPRO of East Louisville to come out and take care of your remediation needs!

Fire Damage to Apartment - Space Heater

1/14/2020 (Permalink)

This past week SERVPRO of East Louisville was called out to an apartment complex that had a fire on the 3rd floor.  The tenant had a space heater in one of the bedrooms and the space heater malfunctioned and burst into flames causing damage to the whole apartment.

Luckily this apartment complex had gotten an Emergency Ready Plan done on the facility so when the crews from SERVPRO of East Louisville showed up to the building they knew where all of the sensitive areas of the building where and what entrances the management wanted us to take to get to the affected apartment. The crews started with the water remediation to prevent any other apartments to get damaged and then started cleaning to entire apartment to get rid of the soot from the walls and placing equipment to get rid of the smoke smell.

An Emergency Ready Plan is a helpful thing to have on your building or place of business it gives valuable information to every employee that you have where the emergency shut offs are throughout the building just in case any catastrophe happens in your place of business.

Sewage Damage

1/9/2020 (Permalink)

SERVPRO of East Louisville recently got a referral from a local insurance agent.  The customer had the cities water company clearing out the pipes and the water company accidentally sent all of the sewage into the customers home.

SERVPRO of East Louisville arrived on scene quickly and started extracting and cleaning the areas affected.  There was some demo was necessary in the basement which was taken care of right away as well. Luckily for the customer it was an unfinished basement so they didn't have any contents that needed to get thrown out due to the category of the water damage. 

SERVPRO can handle any emergency that you run into in your life. Not only do we do water, fire, and mold remediation, but we also do biohazard cleanup, reconstruction, and many more services to take care of any need or emergency. Ready to make anything "Like it never even happened."

NEW YEAR WATER LEAKS

1/7/2020 (Permalink)

Happy Holidays with out the Hot Water Heater Nightmare. As cold weather creeps in your water heater may need attention. The cold air causes expansion and contraction in water heater, and in older units these fractures can result in failure. If this happens then it usually leads to flooding.

Routine maintenance can identify those risks as well as ensure water heaters are operating effectively and efficiently.

If it is too late and your water heater has already leaked call us here at SERVPRO to ease this holiday hassle!

We are HERE to HELP make it "Like it never even happened."  Don't hesitate to give us a call day or night.

Water damage cleanup

1/7/2020 (Permalink)

There is never a good time for water loss, especially after hours on a weekend. That is what happened for one of the oldest churches in Louisville, Kentucky. SERVPRO of East Louisville responded after regular business hours because we are on call 24/7/365.

The loss happened early in the morning and was found by one of the staff members upon entering for work. Apparently a drain had backed up in the activity center and caused water to enter into other areas of the building. SERVPRO of East Louisville came in and had to tear out some of the affected wet materials and start the drying process which took approximately 4 days.

This church had an Emergency Ready Profile set up by one of our representatives of SERVPRO of East Louisville. This is a document that identifies all of the sensitive areas in the building like shut offs for all major utilities such as electric, water, and gas. This document assisted the worker at the church in finding the shut off for the main water valve. Which in turn saved them thousands of dollars on their claim and also the time it took to get things back to normal.

Causes of Commercial Water Damage to Watch Out For

1/7/2020 (Permalink)

There are a lot of things to consider when maintaining a commercial property. Of course, safety is managed by laws and requirements that every commercial property must maintain, however unexpected damage is still possible. One case of unexpected commercial property damage is water damage. Commercial water damage can not only be a safety threat, but be incredibly costly to repair.

So here are some possible causes of commercial water damage to watch out for. Windows with cracks or weak construction can allow leaks from weather to invade the interior of the building. Make sure windows are strong and up to date. The foundation of the building is an easy place for water damage to occur since it’s low to the ground where water runoff or storm build up can accumulate. Ensure regular checkups of the integrity of the foundation, including cracks and leaky pipes. Sprinkler systems are required in buildings for safety reasons, but nonfunctional sprinkler systems can pose a threat by unexpectedly turning on and soaking rooms. Like the other causes, make sure someone is constantly assuring the quality of the sprinkler system. The answer to all of these possible causes is to invest in a person or team who can ensure the maintenance of the commercial property.

If you own or maintain a commercial property that has experienced water damage, no matter how much, call your local SERVPRO of East Louisville we have dealt with commercial water damage before and knows exactly how to fix and restore your commercial property to make it “Like it never even happened.”

Water damage caused by toilet supply line

12/2/2019 (Permalink)

SERVPRO of East Louisville recently got called out to a home where a customer had a toilet supply line burst in the home. Unfortunately, for the owner of the home he was in the process of trying to sell his home and had not been in the home for several days.  When he walked into his home and saw standing water on the main level of his home he knew he needed to act quickly to get the issue resolved.


When SERVPRO of East Louisville got onto the scene we realized the toilet supply line had burst on the upstairs level several days ago and had been running ever since. Once the water was shut off in the home SERVPRO started extracting the water out of the home.  Once all the water was extracted, and all the demo that was necessary was performed, then we set equipment to dry out the home.


SERVPRO of East Louisville is always here to help no matter the size of disaster of type of disaster. We want to make your disaster "Like it never even happened."

Winter Storms can cause lots of damage

11/24/2019 (Permalink)

You might think that storms are only common during hurricane season or the rainy months.  This isn't the case because storm events can happen in the winter.  Polar vortex and ice storms cause major damages each year to homes and businesses because of frozen pipes.  Frozen pipes that burst can cause water damage quickly and can be tricky to clean up due to the freezing temperatures.  

You might know already how to prevent frozen pipes.  If not, please take a moment to review this site. However, have you ever thought about how to thaw a frozen pipe?

How to Thaw Frozen Pipes

If you turn on a faucet and only a trickle comes out, you may well have a frozen pipe. “If you suspect the pipes are frozen, be careful when thawing them out because if the pipe has already burst, the water will come flowing out and flood your home,” says John Galeotafiore, who oversees Consumer Reports’ testing of home products and power gear.

If a pipe has broken, turn off the water at the main shutoff valve, which is usually at the water meter or where the main line enters the house. If the water is still running and no pipes have burst, you can take the following steps. (Of course, if you suspect a more serious problem, call a plumber.)

Turn on the faucet. As you heat the frozen pipe and the ice plug begins to melt, you want the water to be able to flow through. Running water through the pipe, as cold as it is, will help melt ice in the pipe.

Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, or a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. As tempting as it may be, do not use a blowtorch, a kerosene or propane heater, a charcoal stove, or any device with an open flame; the high heat can damage the pipes or even start a fire.

Apply heat until full water pressure is restored. Check all other faucets in your home to see whether you have additional frozen pipes. If one pipe freezes, others may freeze, too.

Don't forget to CALL SERVPRO so we can assist in the cleanup from a frozen pipe.