Recent Posts

Water damage at a school in Indiana

10/8/2020 (Permalink)

When a water damage occurred at this Floyd County school in southern Indiana they knew exactly who to call to get the situation fixed and the school ready for as safely and quickly as possible.  

At SERVPRO of East Louisville our crews reacted quickly to extract the water from the surface, remove affected trim, baseboards, doorframes, and any other surface trapping water and preventing the drying process.  Air movers were placed along the outside perimeter of the room. After the floor was prepped the plastic tenting was installed over the floor and a desiccant was attached to dry out the wood flooring to prevent any further damage.  It is always our goal to restore and save instead of replace when possible.  This saves the customer time and money!

Our reconstruction crew will begin putting back the finishes once the structure is completely dried out.

Portable Heater Fire Safety

9/29/2020 (Permalink)

Follow these portable heater tips to help prevent winter fires and to stay safe this winter season.  If you find yourself in need of fire damage services don't hesitate to give SERVPRO of East Louisville a call.  We are HERE TO HELP!

Space Heater

• Keep anything that can burn, such as bedding, clothing and curtains, at least 3 feet away from the heater.

• Keep them at least three feet from things that can burn.

• Make sure the heater has an automatic shut-off, so if it tips over, it shuts off.

• Turn heaters off when you go to bed or leave the room.

• Plug portable heaters directly into outlets and never into an extension cord or power strip.

• Check your space heater for cracked or damaged cords and plugs.

• Only use portable heaters from a recognized testing laboratory.

Source: https://www.usfa.fema.gov/prevention/outreach/

We are here to help hurricane victims.

9/29/2020 (Permalink)

Our crews work tirelessly on storm to make sure the customers know we take their situation very seriously.  The review below is from a customer following the services SERVPRO of East Louisville provided after Hurricane Laura ripped through Lake Charles.

"After hurricane Laura, our insurance company sent in a mitigation company who evaluated the water damage and told us to call SERVPRO because the job was too big for his company. I called the national SERVPRO number and received a call from Rhett representing SERVPRO of East Louisville. Rhett, Derek, and Jared came in and got the job done quickly and efficiently sometimes working until 10:00pm at night. They wasted no time getting started and worked with us and our insurance company. They definitely made this life changing event a little easier. I feel as though these men became a part of our family, caring just as much about our well being as the mitigation of our home. Jason Wilson, these men deserve a raise. They came to Louisiana and have represented you and your company well!! Thank you Rhett, Derek, and Jared for all that you did for us!"

-Jessica Aguillard

Training is key

9/16/2020 (Permalink)

At SERVPRO we know how important it is to stay on top of training for all of our employees.  Our Operations manager, Tim Quinn, does weekly training with each department so we can be sure our staff is ready for whatever happens.  

It is our goal to provide excellent service regardless of the emergency.  In order to do so we have to constantly strive to be the best we can.  We believe that taking the time to train our employees will allow us to provide more services, perform jobs more efficiently, and guarantee you have someone show up on your doorstep who is aware of every step in the process from cleanup to restoration.

We also find it important to cross train into other departments so that when something comes up on a job the employee is able to handle almost every situation.  

We thank all of our customers for trusting SERVPRO to make it "Like it never even happened."

Before and After smoke and soot damage to a family heirloom

9/14/2020 (Permalink)

Before image shows a quilt covered in soot.  After image shows a clean quilt Before and after smoke/soot damage to family heirloom.

This customer had a fire loss in a downtown victorian home back in July of 2020.  It is unsure how the fire started, but it was likely a cigarette on the very top floor of the home. The fire completely destroyed the upper level of the home and roof.

This quilt was a memento from the homeowners mom who had hand quilted it, and the fire damage caused the quilt to be completely covered in soot and debris.

Our fire cleaning crew has experience when it comes to saving precious items from fire damage when others might think it was too far gone to repair.

The quilt was hung up to dry for extended period of time then HEPA vacuumed, sprayed off with water,  then sprayed with SERVPRO Oxi-zap.

Once the initial cleaning was done then the quilt was soaked in a container over several nights with the same product.  

As you can see from the "after" image the customer was thrilled with the outcome of the cleaning.  We are proud of the work we do and proud to make things a little easier for our customers during such a tragic time.

Ready to Roll

9/8/2020 (Permalink)

SERVPRO of East Louisville answered the call from the Storm Team at corporate headquarters to help the residents and business owners in Lake Charles following Hurricane Laura.

Our crews started loading up equipment and supplies right away so they could get on the road quickly to help with the cleanup and restoration.

If you're wondering how our employees treat customers on storm please take a look at the below review from a happy customer.

"Thank you so much!!!! The SERVPRO of East Louisville responded to our church in Wynnewood, Pennsylvania, a suburb of Philadelphia, during the aftermath of Tropical Storm Isaias. From the very first contact it was clear that we made the right decision calling SERVPRO. Many in our congregation, myself included, believe that this teams response was divinely ordained and we were blessed to have them. Jared Topper, and his team, really went out of their way to make sure we knew what was going to happen, before it happened, keeping us up to date and really working as a partner, not as a contractor. Jared worked directly with our insurance company ensuring areas of damage were covered that I would have been unaware of had he not been present and paying attention. I was completely comfortable leaving the crew unattended in our church and school. Every time I came to the site, Austin Schoen was easy to find and always had a smile. I lost count of the number of times he helped me walk Trustee members, elected officials and other contractors through the building helping me to articulate the damage and filling in the blanks as I needed. The crew members, in addition to being highly skilled were also very respectful and courteous of the space they were working in and this meant a lot to our teaching staff and church members. SERVPRO was in our building for one week and when they left the space was left clean and ready for the next phase of our recovery efforts. While I would never want to experience a flood like this again, should we every be in a situation requiring assistance again we will absolutely be calling SERVPRO. God bless you all!!!!"

Hurricane Laura

9/8/2020 (Permalink)

SERVPRO of East Louisville answered the call for help from the Storm Team at our SERVPRO corporate headquarters.  Our crews immediately began gathering the supplies necessary to get on the road quickly so we could begin helping those affected by the strong hurricane in Lake Charles.  

SERVPRO of East Louisville is proud to be part of the Storm Team because we pride ourselves on helping others in their time of need.  Our technicians have been trained to go above and beyond to help ease the minds of our customers.  We do our best to save as many precious belongings as we can, and we make sure their home or business is dried out and cleaned up so they can get back to normal as soon as possible.  

Going on storm can be a large task to organize, but our team has been doing this for many years and we know what it takes to get on the road quickly and help as many people as possible.

Water Damage at home

9/8/2020 (Permalink)

When a customer walks into their basement and notices standing water in the floor they should remember to be safe and never step in standing water.  It is not safe because the water could be touching electricity, and/or the water could contain harmful contaminates such as sewage. 

Our team at SERVPRO of East Louisville is certified in this very sort of issue and we will safely and diligently extract, dry-out and disinfect all surfaces where the water damage occurred.  Our crews work hard to save any contents we possibly can to save the customer valuable time and money when it comes to replacing items.

SERVPRO or East Louisville is a full service team and we can work from start to finish on your project.  Our technicians can clean up and dry-out, do demolition when needed, and then our reconstruction department can put your home or business back "Like it never even happened."  Working with us means you'll always know who to call because we handle it all.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/13/2020 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of East Louisville today at  502-244-7985 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

SERVPRO is Here to Help during this time of need

4/7/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of East Louisville at (502) 897-3608

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html