Recent Posts

We really care

2/21/2020 (Permalink)

Recently, our owner received a voicemail with the following message from a water damage customer:

"I wanted to let you know what a wonderful job your company has done for us in our home.  They have literally saved us from a water damage beyond our wildest dreams.  Please pass along to everyone who worked in our home our sincerest thankfulness for what they have done for us.  I have already started spreading the word about what a wonderful company you are."

The customer service provided to this customer is what we strive for on every single job we do at SERVPRO.  It's important to us that our customer's know we care about them and their home.  And that we want to make the cleanup and restoration process as seamless as possible during their time of need.

Commercial Water Loss

2/18/2020 (Permalink)

Do you know what the process looks like to get your business back to normal after a water loss?

Although it is not something most people ever consider, water damage can happen, and it can cause considerable damage if not treated promptly. If you find a pool of water in your building, you will need to take immediate action to minimize damage to your property. As a business owner Louisville, you may want to hire a professional remediation company to clean up the mess. Here are several things that must happen to get your business back to normal.

1. Stop the Flow of Water The most important thing you can do to minimize the damage is to stop the flow of water. You can do this by shutting off the main water valve.

2. Extract the Water Now that you have stopped the water flow, you can see how much water there is left to clean up. If it is only a little, you may be able to use a towel or mop to clean up the moisture. However, if it is more than a little, you may need to hire a professional remediation company to extract the water using specialized equipment.

3. Determine the Extent of the Water Damage Water can easily seep between cracks and into porous surfaces. This can lead to problems in drywall, subfloors, and other materials. A moisture meter can be used to identify water inside these areas.

4. Remove Unsalvageable Items There may be some objects that have sustained enough water damage that they will need to be replaced. These items can be identified and removed before the drying process begins.

5. Dry the Area It is important to dry out the area as quickly as possible so that mold does not have a chance to form. Professional drying equipment can be used to speed up this process.

If something like this ever does happen and you do need professional help, don't wait to give SERVPRO of East Louisville a call. We will make it "Like it never even happened."

Tips for Fire Safety

2/12/2020 (Permalink)

When disaster strikes, SERVPRO of East Louisville is here for you. We also know how important it is for you to be as prepared as possible to limit injury and damage to you, your loved ones, and your property. We sincerely hope you find these tips helpful in your home.

Smoke alarms are key to helping you and your family escape a potentially deadly situation, unscathed. Place a smoke alarm on each floor of the home as well as the kitchen and garage.

Test your smoke alarms on the same day each week.

Be sure to clean your smoke alarm weekly with a vacuum cleaner only, it is never recommended to wipe it down or use water.

Replace the batteries in your smoke and carbon monoxide alarms twice a year. You could do this when you move your clock forward in the spring and when you move them back in the fall.

Replace your smoke alarm every ten years and replace your carbon monoxide alarm every five years.

As always, if disaster strikes, SERVPRO of Louisville East is always here for you. 

Commercial Damage

2/11/2020 (Permalink)

When business owners visualize water damage, they often picture a massive storm wiping out power lines, flooding offices, and shutting down businesses for days at a time. It is true that commercial water damage is often the result of floods and water that stems from weather events and storms.
 
However, many entrepreneurs and business space renters forget that storms and severe weather aren't the only causes of floods and water damage. Here are some of the typical causes of water damage to commercial buildings.

  • Malfunctioning sprinkler systems
    Some older office and retail buildings still have outdated sprinkler systems that work in conjunction with fire protection systems. While such sprinklers can come in handy during a fire emergency, they can also cause commercial flood damage if they are faulty or in need of replacement. This could easily damage inventory and business assets.
  • Damaged appliances and equipment
    This cause of commercial flood damage is more common in restaurants and catering facilities, as well as any business that has appliances and equipment that make use of water. If the appliance fails and sends water across your building, especially during late hours when no one is around, you may come back to work and face a water emergency.
  • Broken pipes and plumbing
    Just like in a residence, if the plumbing system in your workplace fails water damage could be the result. 
  • Backed up sewer lines
    This is another cause of commercial water damage that often catches business owners by surprise. Should the sewer line to your building back up or become damaged, realize the potential dangers of contaminated Black Water which can cause health effects and ruin products and office furnishings. 
     
    If your business has suffered commercial water damage, SERVPRO of East Louisville will get you back up and running again. Call us anytime 24/7 at (502)-897-3608.

House fire

2/6/2020 (Permalink)

Having a house fire is almost one of the worst things that can happen. Not only do you lose property and other household items, you also lose personal effects that can never be replaced. Unfortunately, in the midst of all the pain, loss, and frustration, there are steps that need to be taken sooner rather than later to get the recovery ball rolling. One of those steps is to hire a professional fire damage restoration company to assess and repair the damaged areas.

It is very understandable that, after a house fire, many people would think that taking care of something like this themselves would be more financially feasible. After all, you are already going to have to shell out a good amount of money to take care of whatever it is you are going to have to take care of due to the fire. Well this could prove to be a big mistake. And if you look at the big picture, another accident is probably not exactly what the doctor ordered for this situation.

First of all, in nearly every case, your insurance provider will recommend you hire a professional fire and smoke damage restoration company rather than do the work yourself. The cost to hire one of these companies may seem steep at first but the services they provide will definitely end up being well worth the price. The most obvious thing to keep in mind is that these are the professionals. They have all the knowledge and experience required to take care of the restoration in the most effective and efficient manner possible. Restoration companies can provide you with advice and insight into aspects such as what is and isn't salvageable. They can also help with insurance paperwork.

Restoration companies understand that not all fires are the same. Every fire is going to be its own unique entity. There will be differences ranging from house materials and amount of damage to how the fire was put out. Did you know that many times the smoke damage is actually the worse part of a fire? Even with a small fire the smoke can find its way into any porous material such as carpet, wood, and walls, just to name a few. There are also different types of smoke. There's wet, dry, protein, and even oil smoke. These all need to be treated in a different way.

Look, nobody wants to go through a house fire. And hopefully this is a situation none of you will ever have to experience. But if you do, wouldn't it be beneficial to have an expert on hand that can help you begin the recovery process? You will have your plate plenty full dealing with the emotional damage as well as the insurance company. Let the professionals handle the fire and smoke damage restoration for you.

Water dripping from your ceiling? That is nothing to take lightly!

2/5/2020 (Permalink)

Water coming from the ceiling is a symptom of some other home system that is leaking. When a ceiling shows signs of water damage and dripping water, the place to look is in one of two home systems: the roofing system or the plumbing system. Ceiling leaks may be evidenced by actual water dripping down, but before the problem escalates to that point, you may see blistered or peeling paint, or discoloration over a spot in the ceiling.

Tips to Identifying Roofing System Leaks

  • The leaking occurs during or shortly after a rainfall. It may take some time for the water to appear, but if it appears during or after a rain, the roof is the place to look for the source.
  • If there is active water dripping, it will often be brown or dirty if it comes from the roof. Water making its way into your home often picks up dirt and impurities along the way.
  • In cold climates, if ceiling leaking or damage coincides with the presence of ice buildup along the eaves of the house, you likely have ice dams that are causing ice and water to back up under the shingles and down onto the ceiling. Because ice dams occur along the edges of the roof, the ceiling damage or leaking is often near the edge of the room, or may even appear on an exterior wall, since the water may be dripping directly down into the walls.
  • In the attic, you may find damp and soggy insulation. Gain access to the attic and look for areas of insulation that show signs of wetness. Do not assume, however, that the roof damage is directly above this part of the attic, because water can flow for quite some distance down along sheathing or a roof rafter before it drips down onto the insulation and through it to the ceiling surface. If you spot damp insulation, pull it back and examine the drywall or plaster lathe beneath. It may be obvious that you've found the source of the ceiling leak.
Call SERVPRO of East Louisville today!

Will Clean Water Damage My Home?

1/31/2020 (Permalink)

While sewer water or blackwater as is it defined can quickly lead to mold growth in a home, clean water can also lead to dangerous mold growth. Blackwater contains lots of dirty bacteria that can quickly promote mold growth by itself. Clean water can cause mold spores that are naturally present in air and dust can also lead to mold growth.

The dangers in clean water leading to mold growth are that clean water can easily go unseen in a home due to the lack of odor when compared to black water. Clean water or gray water which is rainwater, can leak into a home’s attic or walls or crawl spaces and linger without being spotted. This water can then lead to mold spores activating and growing in these unseen areas. It’s not until the mold spreads to visible parts of the home or causes a musty odor that it is finally found. By that time, the damage caused by the mold can be quite extensive.

So even if you have a leak in your home that isn't Blackwater give SERVPRO of East Louisville a call to get the affected areas dried out to prevent further damage from starting.

Frozen Pipes

1/30/2020 (Permalink)

Frozen pipes can cause big problems but there are steps you can take to reduce some of the stress and worry of that happening in your home or business.

Short-Term Steps for Preventing Frozen Pipes

Installing a Foam Faucet Cover. If you don't have much time to prepare, there are still steps you can take to protect your pipes. These measures help reduce the risk from subfreezing temperatures:

  • Find your main water shutoff so you can turn off the water quickly if needed. Locations vary — look in the crawlspace or basement where the water supply enters the house, inside a water meter box directly outside the house or near the water heater.
  • Disconnect garden hoses from exterior faucets to prevent water from freezing in the hose and rupturing the faucet. Drain the hoses and, if possible, store them where they will be protected from cold weather.
  • If your exterior faucets have cut-off valves, close them and drain the faucets. If they don't, insulate them with foam faucet covers.
  • Close foundation vents.
  • Fix broken basement windows.
  • Open cabinet doors under sinks to let warm air flow around the supply lines. Move any cleaners or other chemicals out of the reach of children.
  • Keep your thermostat at the daytime setting during the night. If you'll be away for several days during subfreezing weather, keep it set above 55° F.

There may be other areas around your home that need attention. Irrigation systems, swimming pool supply lines and devices in unheated garages — such as washing machines, water softeners and pressure washers — are at risk. Follow the manufacturers' instructions for winterization. Information provided from https://www.lowes.com/n/how-to/frozen-pipes-prevention-and-repair

Why SERVPRO of East Louisville?

1/30/2020 (Permalink)

SERVPRO of East Louisville specializes in more than just water, fire, and mold remediation, we also do a lot of bio-hazard clean up, we work with a lot of local companies and apartment complexes when they need clean up of bodily fluids or clean up of dangerous material.

SERVPRO of East Louisville was recently called out to a local business to do clean up after pepper spray has been used in contained area.  SERVPRO of East Louisville came and made it "Like it never even happened."  Our technicians are trained to handle any situation.  The crews were on site quickly to clean the affected areas by hand, set up equipment to clean the air, get the duct work properly cleaned, and took care of any carpet or upholstery that was affected.

SERVPRO of East Louisville is HERE TO HELP

1/28/2020 (Permalink)

SERVPRO of East Louisville, specializes in storm and flood damage restoration. Our teams are highly trained and we use specialized equipment to restore your property to its previous condition.

We are locally owned and operated, which means we are able to respond quicker with the right resources, which is very important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

When storms hits, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from any and all of our franchises across the country.

You can rest assured that we are HERE TO HELP when a disaster strikes in East Louisville.  We've helped many customers over the years after the Ohio River flooding, tornadoes, wind storms, ice storms, and etc.