Recent Posts

It's best to be prepared

11/13/2018 (Permalink)

One of the most damaging and devastating things you can ever experience as a homeowner is a flood.

There are many causes of household flooding that can include:

  • Heavy rains
  • Sewer back-up
  • Malfunctioning sump-pump
  • Pipe burst

No matter what the cause, you should know what you should do if your house floods. Taking care of the problem earlier will help you to reduce the amount of damage and can make the clean-up and repair easier.  It's best to call a professional when dealing with water damage in your home.  The certified technicians at SERVPRO of East Louisville know exactly what steps to follow in order to prevent further damage, and to get your home cleaned up and dried out so you can get back to normal.

The first several days after a disaster are critical to preventing unnecessary secondary damages like mold. SERVPRO suggests the following steps to help minimize additional damage to your home, business and possessions.

  • If the water has entered the structure through the flooding of a creek, stream or river, or if it has filtered through insulation during its intrusion, it is considered black water and could be hazardous to your health. Avoid contact with contaminated items as much as possible.
  • Take the greatest caution while entering your home, and wear sturdy shoes and protective clothing when dealing with flooded areas.
  • Do not attempt to operate any electrical equipment while standing in wet or damp locations.
  • Throw away all foods - even canned goods - that have encountered flood waters.
  • Remove and prop wet upholstery and pillow cushions for drying. Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Place fans at 45-degree angles to walls and move large furniture away from walls to create the best air circulation.
  • If your home has a crawlspace, be aware excess moisture in this area can often foster mold growth.

SERVPRO also recommends having a three-day supply of water for each member of your family - including pets - along with non-perishable food, a battery-powered radio, extra batteries and a flashlight. Citizens should also keep in mind things like necessary medications and insurance documents.

Be prepared this winter in East Louisville

11/12/2018 (Permalink)

The winter months can create significant challenges for property managers. Snow and ice don’t have the predictability of grass and shrubs.  Furthermore, grass and shrubs don’t cause ice damming and pipe freezes.  

How you react to the challenges of winter can set the tone of your relationship with HOAs and association boards come spring and summer. Your clients are more likely to forgive circumstances that are out of your control.  As long as they know that when mother nature strikes, you are there trying to get their home a quality fix, in a timely manner.

SERVPRO of East Louisville recognizes the need to be prepared, this is why when we partner with property managers we help them build a comprehensive recovery plan.  This way you can react confidently and quickly in the face of a disaster. Winter months aren’t the time for training in front of upset tenants.  Our crews have received technical and service training to help them take the proper course of action while remaining empathetic to the situation.

Our office works with our partners to make sure documents flow through the right channels which simplifies settlement, whether there is a claim or the job is a direct pay. We also anticipate and recognize coverage issues so that tenants and owners understand how the claim will be settled.

The SERVPRO of East Louisville restoration brand is the most recognized and respected brand in the mitigation industry, and SERVPRO is equipped with the manpower and equipment to handle any situation.. You can feel confident you are calling the right people when you contact SERVPRO. After all, no one gets fired for hiring the industry leader.

Have Questions? Call Today – (502) 897-3608

Fire Safety in East Louisville

11/12/2018 (Permalink)

This month November 2018 SERVPRO of East Louisville tries to educate how to stay safe in case of a fire. Your local fire station provides lifesaving public education in an effort to drastically decrease casualties caused by fires. See what programs your local fire station offers.

Look. Listen. Learn. Be aware, fire can happen anywhere, anytime.

LOOK - for possible fire starters. Take a good look around your home. Identify potential fire hazards and take care of them.

LISTEN - for the sound of the smoke alarm. You could have only minutes to leave your home safely once the smoke alarm sounds. Go to your outside meeting place, which should be a safe distance from the home and where everyone should know to meet.

LEARN - more than one way out of every room and make sure all doors and windows leading outside open easily and are free of clutter.

Storm Damage? We are HERE TO HELP!

11/12/2018 (Permalink)

If you have storm damage, SERVPRO of East Louisville is HERE TO HELP. We part of the SERVPRO Storm Team and we are available 24/7 with manpower and equipment. Whether you have water damage from flash flooding, structural damage from high winds, or smoke damage from a lightening fire we are here to help.

Our trained staff at SERVPRO of East Louisville are here to assess the situation and stabilize your structure.  We can help you find the resources you need to quickly clean up any situation whether you have a large tree that has come down, or a roof that needs repaired.  We are able to bring in large equipment if needed to solve any problem.  We are here to help be that resource for you in your time of need when a disaster happens. You can turn to SERVPRO of East Louisville and know that we value you and your property.  We know that your family and/or business are important to you and it is important to get things back to normal quickly.  We work hard to help make it "Like it never even happened." 

Have Storm or Flood Damage?
Call Us Today (502) 897-3608

Understanding Mold

11/12/2018 (Permalink)

A lot of people may not realize that mold is a common problem in homes and businesses developing in warm, damp environments.  Showers and bathrooms are common areas for mold to grow, however mold can grow in any location of the home or business.

SERVPRO was called out to a business that was reporting some breathing issues in the summer of 2018. Unfortunately, SERVPRO was able to positively conclude that there was mold located in the business through a series of air quality tests and spot checks. Our crews showed up and began working to remove and clean up any and all effected areas.  Once removal and proper cleaning had been completed our crews began the next step of sealing the walls and surfaces that had been effected and painted where needed. 

If You See Signs of Mold, 
Call Us Today – (502) 897-3608

Understanding Mold

Some restoration companies advertise “mold removal” and may even guarantee to remove all mold. This is a fallacy because removing all mold from a house or business is impossible; microscopic mold spores exist almost everywhere, both indoors and outdoors. Here are the facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

ERP Emergency Ready Plan

11/8/2018 (Permalink)

Owning a commercial property is a big responsibility and can come with many issues.  One of the most important things to keep in mind is protecting your investment.  SERVPRO of East Louisville offers a free Emergency Ready Plan to help our commercial owners do just that.

The Emergency Ready Plan consists of the following:

  • A walk through of the property with your maintenance person and a SERVPRO Representative.  
  • SERVPRO will document the sensitive areas, label water and gas shuts offs with either an Orange or White tag so they easily seen.
  • SERVPRO will include documentation, step-by-step written directions, and pictures of each shut off valve. 
  • SERVPRO will include the contact names and telephone numbers for all of the utility companies and property personnel that would need to be notified in the event of an emergency on the property.  
  • SERVPRO will take this information and place it into a nice binder for you to keep.

SERVPRO offers this service free of charge with no obligation simply because we care about the businesses in our city.  SERVPRO wants every business in the city to have an Emergency Ready Plan so they are prepared in case of an event.  The Emergency Ready plan can help you reduce the damage done to your property.

If this sounds like a great benefit for your company – call SERVPRO of East Louisville to schedule yours today. We look forward to working with you!

Call Us Today – (502) 897-3608

Hurricane Michael hits Panama City, FL and we are HERE TO HELP!

11/1/2018 (Permalink)

Blue tarps on roofs dot the landscape of buildings and homes that are left standing. The sound of chainsaws cutting threw down trees, and mountains of debris dragged out to curbs on every street in town. These are the sights and sounds of the aftermath of Hurricane Michael.  This monster storm ravaged the city of Panama City, Florida with winds up to 155 mph.  Thick tree trunks snapped 12 feet off the ground, boats and marinas destroyed, and beaches that once bustled with tourists are now littered with debris and memories of broken lives.

Volunteers and storm teams from across the nation embark on the task of resurrecting this city as it embraces the long journey back to normalcy.  This is where we find the storm teams that SERVPRO of East Louisville sent down to the Florida panhandle over two weeks ago.  SERVPRO is part of an elite team that is deployed when catastrophic events happen across the nation. With calls coming into the local franchise in Panama City at a fever pace it's impossible for one office to handle all the clients who need our services.  SERVPRO of East Louisville, along with other SERVPROs from across America will be there for this community as the recovery process continues.  SERVPRO is helping out the citizens of Panama City because we know at some point we may be depending on our SERVPRO brothers and sisters to help us if and when a crisis arrives.

Mold Damage cleanup

11/1/2018 (Permalink)

After a flood, or other major water damage, mold can become a very real problem. Calling a professional like SERVPRO of East Louisville is so important when dealing with any mold damage. It's always safer to have mold removed from your home or business quickly regardless of the amount you can visibly see. Not taking care of mold damage in a timely manner can cause safety and health issues for your family or customers. With the recent hurricanes in the Carolina's and Florida this is of considerable concern. What wasn't destroyed by wind was greatly effected by the rising water. The high temperatures and wet conditions were a recipe for mold growth. Having a professional like SERVPRO handling the removal provides not only a safe environment, but piece of mind knowing everything will be cleaned up properly. 

Dryer Fire Danger

11/1/2018 (Permalink)

Clothes dryer fires cost millions each year. It is estimated that 2,900 home clothes dryer fires are reported each year, also causing 5 deaths, 100 injuries and $35 million in property loss. Failure to clean the dryer (34%) is leading cause of home clothes dryer fires.  https://www.usfa.fema.gov/prevention/outreach/clothes_dryers.html In May of 2018 SERVPRO East Louisville was called out to a home that had unfortunately experienced a dryer fire. SERVPRO arrived on site and started mitigating the water portion of the home damage, we also removed effected drywall and placed air movers and dehumidifiers where needed. Once removal of effected areas and the dryout is complete SERVPRO will be starting with the cleaning process. For this particular home we will start with structural cleaning such as removing all carpet, pad from second floor and steps leading up to second floor. Cutting out drywall from living room ceiling which was located directly under laundry room. Once all of ducts, surfaces and contents have been thoroughly cleaned we will begin the process of getting the customer back in their home. SERVPRO's repair division will replaced carpet and pad, replace and repair effected drywall, sealed and painted all areas upstairs, including the living room ceiling downstairs. The customer will know that our team of certified professionals are HERE TO HELP get them back to normal in their home as quickly and safely as possible.

Mold damage can be sneaky!

10/7/2018 (Permalink)

Mold can begin to form in your house if there is a leaky pipe, window condensation or recent flooding. These conditions along with a humidity level between 30% - 50% makes for the prefect atmosphere for mold to grow.

Some people have mold and they aren’t even aware.  Such as this picture of a job we did after hurricane Irma in an apartment building.  This person had a previous water damage that they didn’t know about and when Hurricane Irma hit and the water came into their home SERVPRO of East Louisville was there to help them repair the damage.  As we were pulling up the hardwood floor, we found Black Mold under the subfloor.

The odor was so bad that other apartment owners were coming into the hallway to ask us what the smell was.  SERVPRO was able to remove the effected floor, dry and treat the floor to prevent mold from continuing to grow, as well as remove the terrible odor.  This is something that we all need to keep in mind because you never know what is growing in your home.

During the month of October, SERVPRO is speaking to our customers about preparing for the winter season.  We are bringing Duct Cleaning to their attention because mold can, and does, grow in your air ducts.  As winter approaches and you turn on your furnace, this makes a breeding ground for mold which can cause numerous health issues.

If you want to ensure a healthy home this winter season, reach out to SERVPRO of East Louisville at 502-897-3608 about scheduling a Duct Cleaning for your home.