Here to Help
SERVPRO of East Louisville has always done our best to help the community when needed. Our crews have stepped up to help the Wounded Warrior project in the past to assist an injured veteran to build a ramp to get into his home, and also helped clean out his basement.
In addition to helping out a wounded warrior we have also been donating coats, gloves, hats, and shoes to an underprivileged school in Louisville, Kentucky for many years. These families to not have the monetary means to keep their children warm while waiting for the bus in the morning and we are here to help them each year.
We've also donated our services to fire departments to clean vehicles during the pandemic.
Our owner, Jason Wilson, has participated in numerous other donation and charitable events to help the people of Louisville, Kentucky. This community has been good to us over the years and we know the importance of giving back to the community.
Exhaust fan fire
In June of 2020 Randy Barnett, SERVPRO of East Louisville Marketing Manager, received a call from a State Farm Agent telling him that his neighbors house was on fire. Randy told him he didn’t live far from there and he was on his way. As Randy approached the scene the family, and the agent, were standing in the driveway while the fire department got the fire under control. When Randy approached the family they were visibly upset and overwhelmed with the disaster situation happening before their eyes.
Randy handed them a fire pack we keep on hand for this very reason containing bottled water, toiletries, and other essentials they would need for the night.
SERVPRO of East Louisville contacted our board up specialist and dispatched him to the scene to be ready when the fire department released the property as safe to enter. Upon entering the home it was discovered that the fire had started from an exhaust fan in the hall bathroom that had overheated. SERVPRO instructed them to remove essential items and clothing in which we bagged and immediately took them to our shop to be cleaned in our Esporta cleaning system.
For the next six months Randy watched the home go through the mitigation and reconstruction all the way through to the final walk through of the property. Unfortunately, Mr. Smith passed away from Covid before he was able to move back in making an already stressful situation even more difficult for Mrs. Smith. That’s when our construction manager showed up on the final day with flowers and presented them to her.
SERVPRO received a call from the daughter telling us how much the flowers meant, but above all else, how much she loved her newly finished home. It didn’t take long to realize how important our job is to other people. SERVPRO of East Louisville will continue to help people like Mrs. Smith for many years to come.
Faster to any disaster
SERVPRO of East Louisville has the manpower, equipment and vehicles to handle any size disaster. With the flooding happening across the country due to record rainfall, SERVPRO of East Louisville, is ready at the drop of a hat to head to affected areas to assist with the cleanup and restoration.
Being part of the SERVPRO Storm Team means that we can be packed up and ready to go quickly when disaster strikes anywhere across the country.
It is important to us at SERVPRO to provide the same customer service when we are out of state that we offer to our brothers and sisters in our local communities. Our technicians know that when we are on Storm that means the customers we help are very distraught over their circumstances and with limited resources available they are anxious to get their property cleaned up and dried out right away.
We are HERE TO HELP!
Emergency Ready Profile
SERVPRO of East Louisville has an awesome marketing team available to answer any questions you might have regarding the services SERVPRO has to offer to your business. Once of the items our marketing team is tasked with bringing to customers is the Emergency Ready Profile (ERP). This is a complementary service that could possibly save you time and money in the event of a disaster at your property.
The ERP can be done on site with a maintenance employee or any office staff. Our marketing representative will use an iPad to go around the facility and take notes and pictures of different locations such as shut off valves, electrical boxes, emergency exits, parking areas for service vehicles, and take down all of the emergency contact numbers for each utility service.
In the event of a disaster at your location you can open up the app and contact SERVPRO, or any other utility company you use that might be necessary. If someone at your location needs to know how to shut off the water in the event of a water loss all of that information could be at their fingertips in seconds with the Ready App.
Contact us today at 502-244-7985 to schedule your complementary ERP today.
Ice Dam Water Damage
Ice storms can wreak havoc for many reasons and for this customer an ice dam built up inside the roof when the gutter became filled with ice and the water had no where to go. Once the ice began to melt the water started dripping. Luckily for the homeowner the water leak happened directly over the toilet in the master bathroom.
Our team was called out on a Saturday and our production employee was able to get on the roof to assess the damage. Upon examination there was a nail pop that was sealed and a hole in the under hang where the ice dam built up.
The next step in the process was to remove the light/vent fan where the water was dripping from, remove damaged drywall ceiling and insulation so the drying process could begin.
The customer was able to get the room dried out within a few days and now the reconstruction process can begin.
Here to help 24/7/365
SERVPRO is here to help customers 24 hours a day 7 days a week. When a customer suffers a disaster at their home or business it's not likely it will be discovered within normal business hours of 8 am -5 pm. That's why our franchise has a live person available to answer the phone 24 hours a day. We have production managers, technicians and other staff available after hours to handle any situation.
It's important for us to train our staff when they are hired that when you work for a company like SERVPRO you are working to serve the community day or night.
This also means you might be called out to serve other communities across the country when storm events occur. Recently our crews were called to Texas to assist with the cleanup and restoration following the unprecedented cold temperatures that spread across the state of Texas.
Technology is important
At SERVPRO of East Louisville we are always trying ways to improve our customer service. As technology changes we take pride in being at the forefront of new innovation. We have added a new chat feature to all of our franchise websites including SERVPROeastlouisville.com.
This chat feature will allow customers to interact, and give job/contact information, easily so we can get the job scheduled quickly to alleviate any additional stress following a disaster.
The chat feature has already been used by customers within the first week of being launched. We are excited to have another way for customers to reach us in their time of need.
We appreciate all of our customers and value your feedback. If you have other suggestions for ways we can improve our communication we look forward to hearing from you directly at chat.SERVPRO@gmail.com.
We are HERE to HELP! 502-244-7985
Fire damage can also cause water damage
When a Downtown Louisville business suffered a small fire in the server room the sprinkler head did the job of putting out the fire. However, the water damage caused by the sprinkler to that floor, and the floors below meant a big cleanup job.
Fires can happen at any time of day and unfortunately for this business the fire occurred in the middle of the night when no one was on property to catch the water damage from the sprinklers quickly.
Once the building was safe to enter SERVPRO of East Louisville was on scene quickly to start mitigating the damage. Containment was set up in order to keep the smoke damage from the server room from escaping to any other portions of the building. Carpet, baseboards, and drywall were removed so the drying process could begin.
SERVPRO of East Louisville has certified professionals in fire and water damage so any client can rest assured we have the manpower, equipment and knowledge to handle any disaster.
Commercial Fire and Water Loss in Downtown Louisville
One early Tuesday morning in February 2021 a dehumidifier in a companies server room caught fire. The sprinkler head did its jobs in popped out to put out the fire. However, thousands of gallons of water rained down on three floors for an extended period of time.
Although the fire, smoke, and soot damage was minimal, the real damage was the massive amount of water from the sprinklers that soaked all three floors.
SERVPRO of East Louisville crews worked tirelessly to deodorize the smoke smell in the corner of the building that was affected by the fire using containment, air scrubbers and hydroxyls.
For the water damage portion of the job glued down carpet had to be removed, as well as affected drywall and other materials, in order for the drying process to take place properly with air movers and dehumidifiers working around the clock.
SERVPRO of East Louisville was on site within 30 mintues at 3:00 in the morning to start the mitigation. Our goal is to make it "Like it never even happened."
How to prevent frozen pipes
The weather in Louisville, Kentucky is going to be below freezing for an extended period of time. This could mean disaster is around the corner for your home or business without the proper preparations to avoid frozen pipes.
Did you know more water damages are caused by broken pipes, plumbing, or appliance malfunctions, than from weather-related issues? A frozen water line can cause your pipes to burst and cause extreme damage to your home.
Be sure to get ahead of the winter season by prepping your home. Here are some tips and tricks to preventing your pipes from freezing and/or bursting.
- Keep your home at a reasonably heated temperature.
- Place fans around your home to help circulate warm air into the cooler areas in the home.
- On colder days consider keeping doors on and cabinetry or closets that contain exposed pipes open so that the warm air can reach them.
- Be sure to disconnect your garden hose, I don’t think you’ll be needing it any time soon.
- In places where water flow is reduced turn the faucet on & apply heat to the vulnerable pipes using a hairdryer. As the pipe heats up any ice will melt and in turn, the water flow will increase.
Avoid freezing pipes. Lastly, if this does happen to you do not wait! Call SERVPRO of East Louisville to come out and take care of your remediation needs! 502-244-7985