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Certified: SERVPRO Cleaned – a defensive cleaning program

5/13/2020 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of East Louisville today at  502-244-7985 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

SERVPRO is Here to Help during this time of need

4/7/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of East Louisville at (502) 897-3608

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

We really care

2/21/2020 (Permalink)

Recently, our owner received a voicemail with the following message from a water damage customer:

"I wanted to let you know what a wonderful job your company has done for us in our home.  They have literally saved us from a water damage beyond our wildest dreams.  Please pass along to everyone who worked in our home our sincerest thankfulness for what they have done for us.  I have already started spreading the word about what a wonderful company you are."

The customer service provided to this customer is what we strive for on every single job we do at SERVPRO.  It's important to us that our customer's know we care about them and their home.  And that we want to make the cleanup and restoration process as seamless as possible during their time of need.

Commercial Water Loss

2/18/2020 (Permalink)

Do you know what the process looks like to get your business back to normal after a water loss?

Although it is not something most people ever consider, water damage can happen, and it can cause considerable damage if not treated promptly. If you find a pool of water in your building, you will need to take immediate action to minimize damage to your property. As a business owner Louisville, you may want to hire a professional remediation company to clean up the mess. Here are several things that must happen to get your business back to normal.

1. Stop the Flow of Water The most important thing you can do to minimize the damage is to stop the flow of water. You can do this by shutting off the main water valve.

2. Extract the Water Now that you have stopped the water flow, you can see how much water there is left to clean up. If it is only a little, you may be able to use a towel or mop to clean up the moisture. However, if it is more than a little, you may need to hire a professional remediation company to extract the water using specialized equipment.

3. Determine the Extent of the Water Damage Water can easily seep between cracks and into porous surfaces. This can lead to problems in drywall, subfloors, and other materials. A moisture meter can be used to identify water inside these areas.

4. Remove Unsalvageable Items There may be some objects that have sustained enough water damage that they will need to be replaced. These items can be identified and removed before the drying process begins.

5. Dry the Area It is important to dry out the area as quickly as possible so that mold does not have a chance to form. Professional drying equipment can be used to speed up this process.

If something like this ever does happen and you do need professional help, don't wait to give SERVPRO of East Louisville a call. We will make it "Like it never even happened."

Tips for Fire Safety

2/12/2020 (Permalink)

When disaster strikes, SERVPRO of East Louisville is here for you. We also know how important it is for you to be as prepared as possible to limit injury and damage to you, your loved ones, and your property. We sincerely hope you find these tips helpful in your home.

Smoke alarms are key to helping you and your family escape a potentially deadly situation, unscathed. Place a smoke alarm on each floor of the home as well as the kitchen and garage.

Test your smoke alarms on the same day each week.

Be sure to clean your smoke alarm weekly with a vacuum cleaner only, it is never recommended to wipe it down or use water.

Replace the batteries in your smoke and carbon monoxide alarms twice a year. You could do this when you move your clock forward in the spring and when you move them back in the fall.

Replace your smoke alarm every ten years and replace your carbon monoxide alarm every five years.

As always, if disaster strikes, SERVPRO of Louisville East is always here for you. 

Commercial Damage

2/11/2020 (Permalink)

When business owners visualize water damage, they often picture a massive storm wiping out power lines, flooding offices, and shutting down businesses for days at a time. It is true that commercial water damage is often the result of floods and water that stems from weather events and storms.
 
However, many entrepreneurs and business space renters forget that storms and severe weather aren't the only causes of floods and water damage. Here are some of the typical causes of water damage to commercial buildings.

  • Malfunctioning sprinkler systems
    Some older office and retail buildings still have outdated sprinkler systems that work in conjunction with fire protection systems. While such sprinklers can come in handy during a fire emergency, they can also cause commercial flood damage if they are faulty or in need of replacement. This could easily damage inventory and business assets.
  • Damaged appliances and equipment
    This cause of commercial flood damage is more common in restaurants and catering facilities, as well as any business that has appliances and equipment that make use of water. If the appliance fails and sends water across your building, especially during late hours when no one is around, you may come back to work and face a water emergency.
  • Broken pipes and plumbing
    Just like in a residence, if the plumbing system in your workplace fails water damage could be the result. 
  • Backed up sewer lines
    This is another cause of commercial water damage that often catches business owners by surprise. Should the sewer line to your building back up or become damaged, realize the potential dangers of contaminated Black Water which can cause health effects and ruin products and office furnishings. 
     
    If your business has suffered commercial water damage, SERVPRO of East Louisville will get you back up and running again. Call us anytime 24/7 at (502)-897-3608.

House fire

2/6/2020 (Permalink)

Having a house fire is almost one of the worst things that can happen. Not only do you lose property and other household items, you also lose personal effects that can never be replaced. Unfortunately, in the midst of all the pain, loss, and frustration, there are steps that need to be taken sooner rather than later to get the recovery ball rolling. One of those steps is to hire a professional fire damage restoration company to assess and repair the damaged areas.

It is very understandable that, after a house fire, many people would think that taking care of something like this themselves would be more financially feasible. After all, you are already going to have to shell out a good amount of money to take care of whatever it is you are going to have to take care of due to the fire. Well this could prove to be a big mistake. And if you look at the big picture, another accident is probably not exactly what the doctor ordered for this situation.

First of all, in nearly every case, your insurance provider will recommend you hire a professional fire and smoke damage restoration company rather than do the work yourself. The cost to hire one of these companies may seem steep at first but the services they provide will definitely end up being well worth the price. The most obvious thing to keep in mind is that these are the professionals. They have all the knowledge and experience required to take care of the restoration in the most effective and efficient manner possible. Restoration companies can provide you with advice and insight into aspects such as what is and isn't salvageable. They can also help with insurance paperwork.

Restoration companies understand that not all fires are the same. Every fire is going to be its own unique entity. There will be differences ranging from house materials and amount of damage to how the fire was put out. Did you know that many times the smoke damage is actually the worse part of a fire? Even with a small fire the smoke can find its way into any porous material such as carpet, wood, and walls, just to name a few. There are also different types of smoke. There's wet, dry, protein, and even oil smoke. These all need to be treated in a different way.

Look, nobody wants to go through a house fire. And hopefully this is a situation none of you will ever have to experience. But if you do, wouldn't it be beneficial to have an expert on hand that can help you begin the recovery process? You will have your plate plenty full dealing with the emotional damage as well as the insurance company. Let the professionals handle the fire and smoke damage restoration for you.

Water dripping from your ceiling? That is nothing to take lightly!

2/5/2020 (Permalink)

Water coming from the ceiling is a symptom of some other home system that is leaking. When a ceiling shows signs of water damage and dripping water, the place to look is in one of two home systems: the roofing system or the plumbing system. Ceiling leaks may be evidenced by actual water dripping down, but before the problem escalates to that point, you may see blistered or peeling paint, or discoloration over a spot in the ceiling.

Tips to Identifying Roofing System Leaks

  • The leaking occurs during or shortly after a rainfall. It may take some time for the water to appear, but if it appears during or after a rain, the roof is the place to look for the source.
  • If there is active water dripping, it will often be brown or dirty if it comes from the roof. Water making its way into your home often picks up dirt and impurities along the way.
  • In cold climates, if ceiling leaking or damage coincides with the presence of ice buildup along the eaves of the house, you likely have ice dams that are causing ice and water to back up under the shingles and down onto the ceiling. Because ice dams occur along the edges of the roof, the ceiling damage or leaking is often near the edge of the room, or may even appear on an exterior wall, since the water may be dripping directly down into the walls.
  • In the attic, you may find damp and soggy insulation. Gain access to the attic and look for areas of insulation that show signs of wetness. Do not assume, however, that the roof damage is directly above this part of the attic, because water can flow for quite some distance down along sheathing or a roof rafter before it drips down onto the insulation and through it to the ceiling surface. If you spot damp insulation, pull it back and examine the drywall or plaster lathe beneath. It may be obvious that you've found the source of the ceiling leak.
Call SERVPRO of East Louisville today!

Will Clean Water Damage My Home?

1/31/2020 (Permalink)

While sewer water or blackwater as is it defined can quickly lead to mold growth in a home, clean water can also lead to dangerous mold growth. Blackwater contains lots of dirty bacteria that can quickly promote mold growth by itself. Clean water can cause mold spores that are naturally present in air and dust can also lead to mold growth.

The dangers in clean water leading to mold growth are that clean water can easily go unseen in a home due to the lack of odor when compared to black water. Clean water or gray water which is rainwater, can leak into a home’s attic or walls or crawl spaces and linger without being spotted. This water can then lead to mold spores activating and growing in these unseen areas. It’s not until the mold spreads to visible parts of the home or causes a musty odor that it is finally found. By that time, the damage caused by the mold can be quite extensive.

So even if you have a leak in your home that isn't Blackwater give SERVPRO of East Louisville a call to get the affected areas dried out to prevent further damage from starting.

Frozen Pipes

1/30/2020 (Permalink)

Frozen pipes can cause big problems but there are steps you can take to reduce some of the stress and worry of that happening in your home or business.

Short-Term Steps for Preventing Frozen Pipes

Installing a Foam Faucet Cover. If you don't have much time to prepare, there are still steps you can take to protect your pipes. These measures help reduce the risk from subfreezing temperatures:

  • Find your main water shutoff so you can turn off the water quickly if needed. Locations vary — look in the crawlspace or basement where the water supply enters the house, inside a water meter box directly outside the house or near the water heater.
  • Disconnect garden hoses from exterior faucets to prevent water from freezing in the hose and rupturing the faucet. Drain the hoses and, if possible, store them where they will be protected from cold weather.
  • If your exterior faucets have cut-off valves, close them and drain the faucets. If they don't, insulate them with foam faucet covers.
  • Close foundation vents.
  • Fix broken basement windows.
  • Open cabinet doors under sinks to let warm air flow around the supply lines. Move any cleaners or other chemicals out of the reach of children.
  • Keep your thermostat at the daytime setting during the night. If you'll be away for several days during subfreezing weather, keep it set above 55° F.

There may be other areas around your home that need attention. Irrigation systems, swimming pool supply lines and devices in unheated garages — such as washing machines, water softeners and pressure washers — are at risk. Follow the manufacturers' instructions for winterization. Information provided from https://www.lowes.com/n/how-to/frozen-pipes-prevention-and-repair