Recent Storm Damage Posts

Frozen Pipes

1/30/2020 (Permalink)

Frozen pipes can cause big problems but there are steps you can take to reduce some of the stress and worry of that happening in your home or business.

Short-Term Steps for Preventing Frozen Pipes

Installing a Foam Faucet Cover. If you don't have much time to prepare, there are still steps you can take to protect your pipes. These measures help reduce the risk from subfreezing temperatures:

  • Find your main water shutoff so you can turn off the water quickly if needed. Locations vary — look in the crawlspace or basement where the water supply enters the house, inside a water meter box directly outside the house or near the water heater.
  • Disconnect garden hoses from exterior faucets to prevent water from freezing in the hose and rupturing the faucet. Drain the hoses and, if possible, store them where they will be protected from cold weather.
  • If your exterior faucets have cut-off valves, close them and drain the faucets. If they don't, insulate them with foam faucet covers.
  • Close foundation vents.
  • Fix broken basement windows.
  • Open cabinet doors under sinks to let warm air flow around the supply lines. Move any cleaners or other chemicals out of the reach of children.
  • Keep your thermostat at the daytime setting during the night. If you'll be away for several days during subfreezing weather, keep it set above 55° F.

There may be other areas around your home that need attention. Irrigation systems, swimming pool supply lines and devices in unheated garages — such as washing machines, water softeners and pressure washers — are at risk. Follow the manufacturers' instructions for winterization. Information provided from

SERVPRO of East Louisville is HERE TO HELP

1/28/2020 (Permalink)

SERVPRO of East Louisville, specializes in storm and flood damage restoration. Our teams are highly trained and we use specialized equipment to restore your property to its previous condition.

We are locally owned and operated, which means we are able to respond quicker with the right resources, which is very important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

When storms hits, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from any and all of our franchises across the country.

You can rest assured that we are HERE TO HELP when a disaster strikes in East Louisville.  We've helped many customers over the years after the Ohio River flooding, tornadoes, wind storms, ice storms, and etc.  

Winter Storms can cause lots of damage

11/24/2019 (Permalink)

You might think that storms are only common during hurricane season or the rainy months.  This isn't the case because storm events can happen in the winter.  Polar vortex and ice storms cause major damages each year to homes and businesses because of frozen pipes.  Frozen pipes that burst can cause water damage quickly and can be tricky to clean up due to the freezing temperatures.  

You might know already how to prevent frozen pipes.  If not, please take a moment to review this site. However, have you ever thought about how to thaw a frozen pipe?

How to Thaw Frozen Pipes

If you turn on a faucet and only a trickle comes out, you may well have a frozen pipe. “If you suspect the pipes are frozen, be careful when thawing them out because if the pipe has already burst, the water will come flowing out and flood your home,” says John Galeotafiore, who oversees Consumer Reports’ testing of home products and power gear.

If a pipe has broken, turn off the water at the main shutoff valve, which is usually at the water meter or where the main line enters the house. If the water is still running and no pipes have burst, you can take the following steps. (Of course, if you suspect a more serious problem, call a plumber.)

Turn on the faucet. As you heat the frozen pipe and the ice plug begins to melt, you want the water to be able to flow through. Running water through the pipe, as cold as it is, will help melt ice in the pipe.

Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, or a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. As tempting as it may be, do not use a blowtorch, a kerosene or propane heater, a charcoal stove, or any device with an open flame; the high heat can damage the pipes or even start a fire.

Apply heat until full water pressure is restored. Check all other faucets in your home to see whether you have additional frozen pipes. If one pipe freezes, others may freeze, too.

Don't forget to CALL SERVPRO so we can assist in the cleanup from a frozen pipe.

What we do for STORMS

11/18/2019 (Permalink)

Trucks on road during storm Storm team on the scene

Storms have become stronger and more severe over the years.  However, thanks to the technology available today we know a storm is coming and we prepare the best we can and it still isn’t enough. Neighborhoods, cities, towns and even states are displaced by storms.  When a storm event occurs all resources are stretched to the breaking point including shelter, food, and water. These are just the basic of necessities that are hard to take care immediately following a devastated storm. We at SERVPRO have teams all over the country who are called Storm Teams. These Storm Teams have the equipment, manpower and knowledge to hit the ground running to help clean up and restore after a disaster. Our corporate office does a great job of dispatching our Storm Teams to right place so that we can help communities get back on their feet. SERVPRO works with the people, insurance companies and authorities to get the area back to normal as quickly as possible. When you see the next storm headed to a city rest assured SERVPRO is ready to respond where we are needed.

Storm in Granite City Illinois

8/19/2019 (Permalink)

Freak storm wasn’t only cause of flooding in Granite City. Here are the other problems.

SERVPRO of East Louisville sent a Storm Team to Granite City, Illinois to help cleanup after a freak storm sent flash flooding throughout the city.  Our crews are working hard to remove water, mud and other debris from homes after the flood waters rose out of control.  We specialize in this sort of cleanup and our crews are ready to help anyone affected by the water/storms.

Read the full article regarding the flash flooding in Granite City HERE

"Flash floods that closed roads and delayed the start of the school year in Granite City are being blamed on the perfect storm: torrential rain, an outdated and inadequate storm drainage system, and political finger pointing.

A thunderstorm dropped between 5 and 7 inches of rain on the central and northern areas of Granite City Sunday night and into Monday morning, flooding the city and turning its roads into waterways. The southern part of the city received roughly 4 inches of rain.

“There was a deluge of water in a short time and the area couldn’t drain fast enough,” Madison County Chairman Kurt Prenzler said. “It was storm on top of storm.”


No Job Is Too Large

8/19/2019 (Permalink)

SERVPRO of East Louisville has participated many times in the Disaster Recovery Storm Team.  Our crews are ready to be dispatched all over the country to assist in the cleanup and restoration after major flooding, strong storms, hurricanes, tornadoes, and any other event that causes damage to property.  

It can be a stressful time for homeowners and/or business owners in the aftermath of a flash flood.  That's why our crews are HERE to HELP make it "Like it never even happened."  We treat each job with respect and do our very best to keep the customer informed every step of the way.  

During the recent flash flooding in Granite City, Illinois our crews worked hard to remove debris, mud, and water from homes and businesses.  Our customers can rest assured that we will do our best to save as many of their precious belongings while safely cleaning up the mess.  

SERVPRO of East Louisville is proud to be a part of the Disaster Recovery Team!

Ice Storm Damage in East Louisville

11/16/2018 (Permalink)

Earlier this week Louisville got its first frost and snow of the year. With the pretty snow comes a lot of unexpected problems. SERVPRO of East Louisville received several calls about branches falling through roofs due to the weight of the ice that fell overnight. SERVPRO went out to the homes and put tarps on the effected rooftops to prevent anymore interior damage from being done.  We also set up air movers to dry out any areas with water damage such as hardwood flooring to prevent it from buckling, and then started the steps necessary to repair the roofs. The best way to prevent this from happening is to make sure all of the trees around your home are well maintained and trimmed so that there are no branches hanging over your home.  

Two massive storms hit the United States in 2018

11/16/2018 (Permalink)

2018 brought two of the worst hurricanes to hit the United States in many years. While both were devastating, they were destructive in different ways. Hurricane Florence dropped almost 36 inches of rain in the Carolina’s causing extensive flooding statewide. Hurricane Michael brought winds upwards of 155 mph, devastating the Florida panhandle with damages that flattened some areas. SERVPRO of East Louisville was called to help people affected in both states just weeks apart. The SERVPRO Storm Teams were activated to assist in the clean-up of these areas. With the water damaged caused by Florence, getting the water extracted and the drying process started was priority one for the team. This allowed the customers to return home safely, mitigating the risk to their health. As for Michael, this storm brought a number of different issues for the SERVPRO Storm Team to face.  The wind was the main issue so getting roofs tarped was the first priorty, and debris had to be cleared before mitigation could begin. While both storms proved to be a challenge, the professionals of SERVPRO of East Louisville showed compassion and professionalism that will be felt for years to come.

Storm Damage? We are HERE TO HELP!

11/12/2018 (Permalink)

If you have storm damage, SERVPRO of East Louisville is HERE TO HELP. We part of the SERVPRO Storm Team and we are available 24/7 with manpower and equipment. Whether you have water damage from flash flooding, structural damage from high winds, or smoke damage from a lightening fire we are here to help.

Our trained staff at SERVPRO of East Louisville are here to assess the situation and stabilize your structure.  We can help you find the resources you need to quickly clean up any situation whether you have a large tree that has come down, or a roof that needs repaired.  We are able to bring in large equipment if needed to solve any problem.  We are here to help be that resource for you in your time of need when a disaster happens. You can turn to SERVPRO of East Louisville and know that we value you and your property.  We know that your family and/or business are important to you and it is important to get things back to normal quickly.  We work hard to help make it "Like it never even happened." 

Have Storm or Flood Damage?
Call Us Today (502) 897-3608

Hurricane Michael hits Panama City, FL and we are HERE TO HELP!

11/1/2018 (Permalink)

Blue tarps on roofs dot the landscape of buildings and homes that are left standing. The sound of chainsaws cutting threw down trees, and mountains of debris dragged out to curbs on every street in town. These are the sights and sounds of the aftermath of Hurricane Michael.  This monster storm ravaged the city of Panama City, Florida with winds up to 155 mph.  Thick tree trunks snapped 12 feet off the ground, boats and marinas destroyed, and beaches that once bustled with tourists are now littered with debris and memories of broken lives.

Volunteers and storm teams from across the nation embark on the task of resurrecting this city as it embraces the long journey back to normalcy.  This is where we find the storm teams that SERVPRO of East Louisville sent down to the Florida panhandle over two weeks ago.  SERVPRO is part of an elite team that is deployed when catastrophic events happen across the nation. With calls coming into the local franchise in Panama City at a fever pace it's impossible for one office to handle all the clients who need our services.  SERVPRO of East Louisville, along with other SERVPROs from across America will be there for this community as the recovery process continues.  SERVPRO is helping out the citizens of Panama City because we know at some point we may be depending on our SERVPRO brothers and sisters to help us if and when a crisis arrives.

It Doesn’t Cost a lot to be Prepared

8/28/2018 (Permalink)

It is no secret that many families and individuals are looking to cut back on spending. But with the frequency of disasters, both natural and manmade, can you afford not to be prepared? Preparedness doesn’t have to cost an arm and a leg.

September is National Preparedness Month, and we are asking you to help your family and friends prepare for whatever may come.

Here are a few tips* on how you can protect those that matter to you without spending a fortune.

• Make a Plan. Work with you family and neighbors to make an emergency plan for the types of disasters that affect your area. Make sure everyone in your family understands where to go and what to do in case of an emergency. You can download Family Emergency Plan templates

• Update Contact Information. Having accurate records for family, friends and neighbors will help you stay in contact and possibly help those in need. Make sure updated contact information is posted in visible places throughout your house and workplace.

• Check Your Policy. Review your insurance policy annually and make any necessary changes – renters, too! When a disaster strikes, you want to know that your coverage will get you back on your feet.

• Make a Ready List. You may not need all of the items in ready-made preparedness kits. Choose the essentials that fit your needs and budget. Don’t forget to keep supplies at work and in your car. Sample Ready Lists can be found at

• Plan Your Purchases. You can save money by thinking ahead. Don’t buy preparedness items just before a storm when they’re expensive and supplies will be in high demand. Buy items at the end of the season when you can get good deals.

• Shop Sales. Shop at sales and used goods stores. Buy preparedness items throughout the year, instead of all at once, and you won’t notice the cost as much.

• Make Sure it Keeps. Store water in safe, containers. You don’t need to buy expensive bottled water, just make sure your water containers are disinfected and airtight

• Request a Gift. We all get things we don’t need. Suggest preparedness supplies as gifts from your friends and family. It just might save your life.

• Trade a Night Out. Trade one night out to fund your 72-hour kit. Taking a family of four to the movies can cost upwards of $80. Just one night staying in could fund your Ready kit.

• *The best tip: start now. Take small steps toward preparedness and before you know it, you will be Ready!

Here to Help!

8/20/2018 (Permalink)

SERVPRO of East Louisville is ready to handle any disaster, but sometimes the word disaster is relative. We usually think of disasters as wide spread events but that’s not always the case. Recently, SERVPRO received a call from a customer who had a tree root invade their French drain, causing significant water damage in his basement. To this gentleman this was a disaster, however those of us at SERVPRO see damage like this constantly. Realizing how this event affected this customer’s life SERVPRO treated this situation with great care and empathy because to our client it was his personal disaster.

The crew of SERVPRO of East Louisville showed up at 1:30 am ready to start the mitigation process. We started by extracting the water and cutting out the wet carpet and pad. Once the carpet was removed they set air movers and dehumidifiers so the drying process could begin. Three days later our customer’s life was back to normal and SERVPRO of East Louisville helped another satisfied customer.

So when your personal disaster hits your family, call a company that cares like SERVPRO of East Louisville.

Strong Storms hit Jefferson County

7/31/2018 (Permalink)

It is now mid summer in East Louisville and for the past few months all has been relatively quiet as far as strong storms and severe winds are concerned.

However, last Friday some very strong storms hit our community, SERVPRO was ready to jump into action where we were needed. The storm we experienced was spawned tornadoes, larger than golf ball size hail, lightening, strong winds and flash flooding.

We at SERVPRO want to make sure everyone is prepared as possible when these storms occur without much notice. Please make sure cell phones are always charged with SERVPRO's number (502) 897-3608, fresh working batteries in your flash lights, some cash on hand if you are able, a few gallons of fresh drinking water, and a working weather radio. These are just a few tips that could help keep your family, and loved ones, safe during storms.

Time is very important if flooding occurs to prevent more loss in your home, business, call us at SERVPRO of East Louisville (502) 897-3608 so we can put things back together, "Like it never even happened."

The Flood of 2018 and The Louisville Boat Club

5/30/2018 (Permalink)

For over 140 years The Louisville Boat Club has stood as one of the nations oldest organized clubs.  With all the amenities, this private club has been  home to tennis, swimming, squash, and boating enthusiasts for years.  Gazing out from the front steps of the clubhouse one can enjoy a beautiful Ohio river sunset, or pass the time watching river boat traffic flow east to west.  But life on the river can turn from serene and pleasant, to dangerous and destructive when heavy rains and flooding happen.  Such was the case when SERVPRO of East Louisville was called into assist The Louisville Boat Club, during the floods that occurred in late February 2018.

Being less than 150 yards from the Ohio River, The Louisville Boat Club has always been susceptible to flooding, and over the years the river has threatened the club many times.  On February 23rd the Louisville Metro area received a massive amount of rainfall that caused the Ohio River to rise to historical levels. In no time The Louisville Boat Club found itself engulfed by the river. Staff members inspected the damage initially by boat, and they knew with over 12 feet of water inside the clubhouse they had a long road ahead of them.  SERVPRO of East Louisville responded on March 2nd after the Ohio had receded, and the initial cleanup began.

SERVPRO of East Louisville arrived with our 2 Storm Trailers filled with over 70 air movers and 30 dehumidifiers. With the scope of the job being so massive SERVPRO sent 2 Project Managers, 4 Crew Chiefs, and over 40 workers to begin the process of restoring the property back to pre-flood conditions.  Since we were dealing with Category 3 water (river water) it was a must to protect the health and safety of our crew.  Each crew member was outfitted with a PPE suit which protects the body from exposure to harmful substances and material.

Once everyone was in position and had the right protective suits on we began clearing the parking lots of mud and debris.  Fire hoses that were donated from the St, Matthews Fire Dept. were used to clean  the parking lots and Bobcats were utilized to move mud and heavy material.  While crews were busy cleaning the outside of the clubhouse with pressure washers other crews were inside making 4 ft flood cuts to affected drywall and ripping out carpet and other non-salvageable materials. Dehumidifiers and air movers were set up throughout the clubhouse to insure that proper drying techniques were employed.

Crews also worked pulling affected paneling and insulation in the indoor tennis facility, pressure washed the pool house, and had to do some light demo work to the squash courts in order to restore them back to regulation.  SERVPRO of East Louisville spent over 2 weeks onsite to help restore The Louisville Boat Club back to the way it was before the floods.  With the springtime rains upon us call SERVPRO with any flooding or water issues.

February showers bring flooding to Kentucky

4/24/2018 (Permalink)

They say April showers bring May flowers, except in The Ohio Valley. In this case, February showers brought record rainfall to our area, which resulted in massive flooding. The professionals at SERVPRO of East Louisville were called in to help clean up what was left over from the flooding.

While in the middle of numerous current jobs, a priority service agreement customer called in with four inches of water in their basement. We put a crew right on the job to help get them back to normal. The priority service agreement was the reason why this customer did not have to wait in the LONG line of jobs that were piling up from the 300+ calls our office received after the flood.  This job carried an added problem seeing that this church had a food bank in the basement that provides vital needs to the community. Because of the priority service agreement we were able to put them back to pre-flood conditions in a short amount of time allowing them the opportunity to do the work the community so desperately needs.

Catastrophic Storm and Major Event Response

11/13/2017 (Permalink)

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO Franchise Professionals are prepared for the unpredictable.

SERVPRO of East Louisville is always on standby in the event of disaster anywhere in the United States.  We are always ready, willing, and able to assist those in need when catastrophes happen. Thats one benefit homeowners and businesses receive when they utilize SERVPRO of East Louisville when a catastrophe happens here locally.  We have the resources to call in our storm team to handle the volume of calls that massive storms produce.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big. Recent mobilizations of the Catastrophic Storm Response Teams include:

  • 2017 Harvey & Irma
  • 2017 Findlay Ohio Floods
  • 2016 Houston Floods
  • 2016 Matthew
  • 2016 Denham Springs Louisiana
  • 2014 Polar Vortex
  • 2012 Sandy
  • 2010 Nashville floods
  • 2008 Ike
  • 2007 Chicago floods
  • 2007 Ohio floods
  • 2007 California wildfires
  • 2005 Katrina/Wilma/Rita

SERVPRO Storm vs Hurricane Irma

10/3/2017 (Permalink)

Business Development Representative, Tammy Cochran, went to Miami in the aftermath of Hurricane Irma to assist in the cleanup efforts. This was her first Storm Team experience with SERVPRO of East Louisville. Below you will have a chance to learn first hand what our franchise does to assist with the cleanup process following a hurricane.

"When the owner ask me to go to Miami Beach following Hurricane Irma I was not prepared for the devastation and challenging work that I would encounter. We arrived at the home of a customer that had called us in the middle of the hurricane, this man was so overwhelmed with exhaustion and emotion that he burst into tears the minute we walked through the door. He and his wife had worked hard during the hurricane to keep the water damage to a minimum, but in the end, they were able to save their important possessions but the carpet and rugs were lost due to water damage. Our team of certified technicians from SERVPRO were able to have his condo clear of debris, treated for mold and mildew, dry and ready for contractors to come in to replace the carpet within 72 hours.  

I was so proud to be a part of our team. Just to see these guys step into action and help this family start to put their life back in order was an amazing experience. SERVPRO was able to help 51 families during our two weeks in Miami Beach.

I used to think that I wanted to live by the beach but Hurricane Irma has shown me the damage the beautiful ocean can cause to property. I now know the beach is a wonderful place to visit, but not a place for me to live.

One thing you can be sure of, the next time a Storm Team is called up – this girl will be ready to push her sleeves and get to work helping our customer recover."

--Tammy Cochran, Business Development 

Be Prepared for Disaster

9/14/2017 (Permalink)

(Photo: AP Images)

As our country has been faced with the recent flooding in Texas with Hurricane Harvey and now in Florida with Hurricane Irma SERVPRO of East Louisville feels that we should prepare for the effects we are sure to feel locally in our state. Here is a list of things you should be prepared for ahead of time.

  1. First of all, you should recognize the flood risk in your area by identifying the flood prone areas around you.
  2. You should know your communities warning signals, evacuation routes and emergency shelter locations.
  3. During storms that cause flooding stay tuned to the local weather stations.
  4. You should have emergency supplies ready ahead of time.
  5. Before evacuation, you should be sure to turn off the electric, gas, and water.
  6. If you decide to stay in your homes be sure to unplug appliances and electronics so that if the water reaches the outlets you can avoid electrical shock and fire.
  7. One of the most important things you need to remember, is NEVER to walk or drive through high water. People forget how easy it is for moving water to sweep people and cars away.

Safety is the first priority. After the storm, remember that SERVPRO is here to help you get your life back in order.

Hurricane Storm Cleanup and Restoration

9/14/2017 (Permalink)

The recent disasters of hurricane Harvey and Irma have left Texas and Florida with flooding of epic proportions. The outpouring of help given by average citizens is an inspiration to us all. However, what happens after the floods recede and people go back to their flood ravaged homes? This is where the professionals at SERVPRO of East Louisville come in to help cleanup and restore the damaged property and belongings. Our local franchise has sent Storm Team Crews to both Texas and Florida to help with the cleanup efforts. These crews focus on residential and commercial properties to help owners get back to their normal lives as quickly as possible. With the large network of SERVPRO franchises across the United States you can be sure that when a flood strikes we will have a team there to take on the most difficult of challenges. When flood waters take over your life trust the professionals at SERVPRO of East Louisville to put your property back The recent disasters of hurricane Harvey and Irma have left Texas and Florida with flooding of epic proportions. The outpouring of help given by average citizens is an inspiration to us all. However, what happens after the floods recede and people go back to their flood ravaged homes? This is where the professionals at SERVPRO of Southeast Jefferson County come in to help cleanup and restore the damaged property and belongings. Our local franchise has sent Storm Team Crews to both Texas and Florida to help with the cleanup efforts. These crews focus on residential and commercial properties to help owners get back to their normal lives as quickly as possible. With the large network of SERVPRO franchises across the United States you can be sure that when a flood strikes we will have a team there to take on the most difficult of challenges. When flood waters take over your life trust the professionals at SERVPRO of Southeast Jefferson County to put your property back "Like it never even happened."

Throwback to 2009

8/8/2017 (Permalink)

We at SERVPRO of East Louisville  remember the August of 2009 flood very well.  We received hundreds and hundreds of calls in a matter of hours.  The entire city seemed to be under water.  Our team of professionals were able to assist in the cleanup and restoration of the Downtown Louisville Public Library, and many of the buildings on the campus of the University of Louisville.

National Weather Service - August 4, 2009

Record-breaking heavy rains fell in Jefferson County, Kentucky, as well as Floyd and Clark Counties in Indiana as strong thunderstorms regenerated over the area.  Rainfall amounts up to 6 inches fell between 7am and 10am EDT, especially in central Louisville.  Five inches of rain fell in 90 minutes from 7:45am to 9:15am, and rainfall rates up to an astounding 8.80 inches per hour were reported.

There were no fatalities or injuries.  A woman and two children were trapped and then rescued in New Albany.  Ten kittens and a dog at the metro animal services shelter in Louisville drowned when the building flooded.

In Louisville, nearly 200 people were rescued by emergency workers from the tops of cars and houses.  About 50 people were rescued by boat from a University of Louisville administrative office building.  Two children were pulled from a swollen creek when neighbors saw them get swept away as they walked too close to the stream.  Water was reported up to several feet deep in parts of Louisville.  Cars were submerged in a downtown parking lot.  Major flooding affected Churchill Downs and surrounding neighborhoods.  Interstates 65 and 264 were closed.  Floodwaters poured into homes and engulfed Louisville's main public library downtown, several area hospitals, horse barns at Churchill Downs, and the University of Louisville campus.  Thousands of books were destroyed at the Louisville downtown library, with a million dollars in damage.

Other water rescues were also reported in New Albany as well as in Sellersburg.  Massive flooding occurred in New Albany, where cars were set alfoat.  Up to three feet of water was on the streets of Jeffersonville, stalling vehicles.  Water entered homes and businesses in Lanesville.

Officially at Standiford International Airport (SDF), 4.53 inches of rain fell, which broke the old record for highest rainfall in a single day in August (set back in 1879).  Three inches of that rain fell in just one hour.

Dozens of flood warnings and statements were issued by the Louisville office of the National Weather Service.  The average time between the issuance of a flood warning and the beginning of flooding was 63 minutes.  The weather office received e-mails from the public thanking the meteorologists for issuing the flood products in a timely manner to give people ample warning of the unfolding disaster.