What our Customers say...
We were Ohio River flood victims and as senior citizens we needed help this time in cleaning up. I called SERVPRO due to a recommendation from a neighbor and friend. Michael was my crew leader and he was compassionate and dedicated. He got muddy just like his crew did. They were very busy due to the number of people affected by this disaster, but they were able to get the items out of our basement and garage so that we could put our lives back in order.
They were prompt, friendly, professional and helpful. Highly recommend.
Staff work fast and efficiently even when they have been out all day and night helping all the victims of flooding. Very much appreciate the 24/7 line to get the process going and the call backs. -Marge W.
I would like to take moment to commend your Senior Technician, Aaron Davis, and his crew for the excellent and professional way they conducted themselves restoring my home following the smoke damage. Aaron contacted me within an hour of reporting to my insurance and knocked on my door within that same hour to start. He kept me aware of the progress and the next steps that were needed to complete the process. SERVPRO can be proud of having such employees representing your company.
I thank you for all you have done. Your work is great and your attitude is more than great. Thanks for all you have done.
My neighbor's water pipe burst and was not home.... as a result, my condo was flooded with water. The carpet absorbed the water and was completely saturated. I called SERVPRO and although it was a very busy time for them with similar situations throughout the city, they showed up promptly. They have an excellent procedure for dealing with these situations, from the initial clean up, drying out, demolition, re-laying flooring, and dealing directly with my insurance agency. The process went smoothly. After carpet removal, I opted to have it replaced with plank vinyl flooring. After pricing the project at a few other places, I went back to SERVPRO for the new flooring. Not only was their installation price competitive, but I got a high quality vinyl a great price. They were able to work around or move my furniture, and the flooring was installed, and all of the woodwork replaced and painted all in one day. The floor looks GREAT!!! Thank you to Tim, Derek, Eric, and all of the other crew members that helped throughout this process. They were very polite and professional. I would highly recommend SERVPRO. I cannot say enough nice things about the staff and their service.
SERVPRO was great when working with me and my family on our mold issue in our basement. I originally worked with Tammy and she set everything up. The guys that came to my house were very professional and did a great job of eliminating the problem. Highly Recommend!
SERVPRO recently came to our place of business and performed a complementary ready plan. The SERVPRO staff were always professional, considerate, and highly knowledgeable. Within days of the quick visit we had a comprehensive emergency plan and they clearly marked all important areas like gas shut off connection that we didn't know was there. Thanks SERVPRO!
SERVPRO was a life saver for our mold remediation. Since mold removal is such an unregulated industry it is VERY easy to be taken advantage of. Be sure to always get 3 quotes on your job. SERVPRO was honest and did an excellent job. They communicated clearly and helped us through our crisis. One of their competitors in town tried to charge 5 times the amount the job cost. Use SERVPRO! Don't fool with the other jokers.
--Akiya Johnson, Louisville, Kentucky
January 2nd was my Wife and Mother’s Birthday. I was out of state and received a call from my maintenance director stating that a broken sprinkler head had erupted one floor above my condo and flooded my unit (as well as 2 additional floors below me). I was told that SERVPRO arrived and immediately moved furniture, rugs, started extracting water and began using fans and dehumidifiers. My wife and I arrived 24 hours later to the nightmare. Thr next morning I was in touch with SERVPRO about what had happened, what was being done, and what articles had been removed for professional cleaning. While my wife and I were overwhelmed with the experience, SERVPRO handled our first few days with precise effort. I would highly recommend SERVPRO for any type of similar situation you may find yourself in. Sincerely Brad and Sara Mills, Louisville, Ky
The Tabernacle would like to extend our heartfelt thanks to your team’s diligence in completing a job well done within a limited time frame, without complaint, with friendly attitudes & a willingness to meet our every need. Your heart for giving is commendable! We appreciate you extending us the time we needed to fulfill our financial obligation to your company. It is a rare gesture in these times and we do not take what you did lightly. Thank you for your generous contribution to our ministry.
Pet School and Hotel would like to say thank you to SERVPRO of East Louisville for a GREAT JOB!
--Mary P. - Owner - Pet School and Hotel
The SERVPRO team was awesome during a very stressful time after I had a pipe freeze and break causing flooding to my lower levels. The damage restoration team pulled out wet materials, came back with more fans and dehumidifiers and were always polite and professional. The follow up was extensive with teams showing up every day to check on the drying process. I can't say enough nice things about this company. Thanks to Dante, Ted, Dee, Alex and even David for all of your hard work and kindness.
SERVPRO of East Louisville did an exceptional job. They were cautious and helpful. They explained everything they had to do and did a professional job. We would recommend this company to others.
Sincerely, G. Winburn
I couldn’t ask for a more professional and caring group of people to take care of my home or business.
I’m writing to thank SERVPRO and their wonderful staff, especially Eric and Jason, for the wonderful job they did restoring our home after a disastrous fire a few months ago. They absolutely had to take our place apart and do their terrific rebuild and make it warm and comfortable again. Our family is very grateful to all of you who worked on this restoration. Again we can’t thank you enough. The Pressma and Gordon family. Because of you our holiday will be happy!!!
SERVPRO was very quick with their response on a attic mold problem on a flip house and did an excellent job.
SERVPRO was great when we had a major mess from an exploded fire extinguisher in our business. White powder went everywhere with electronic equipment, server, and etc. There was no way we thought they could get it all clean. Within 1 day you would not know anything happened. Very professional and thorough.
--Becky K., Valley Station
The crew was awesome when our basement flooded. Thanks Steve Mooser for getting them out to our house in a hurry.
-Thomas J., St. Matthews, Kentucky
I've never seen water this high before. I'm just really thankful for your company. You came in and did an awesome job. The cleanup went so fast. The crew came in and were friendly, nice and courteous. SERVPRO kept us informed every step of the way and were VERY helpful.
-Scott Martin, Facilities Manager
We thank you very much for coming. You've done an amazing job. We couldn't believe how quick the cleanup was. It's just amazing how fast and good the work SERVPRO provided after the flash flood dumped over 12 feet of water into the school basement.
-Kent Payne, Facilities Maintenance Manager
Just had to let you know how much we appreciated your team's efforts in getting the building clean and inhabitable for Sunday's activities. They did a great job. It was almost like having a brand new building.
We did notice the curtains and baptismal clothing was not there. I assume that is being cleaned offsite. And we appreciate that, too.
Let us know when you need us on the next stage of repairs.
Again, many thanks
I am beyond happy with the work the guys from SERVPRO did at my house. They worked around my schedule to do the work and were compassionate and professional!! I would recommend calling SERVPRO to all my family and friends.
-Beverly T. - Wind Storm 2017
The rebuild department for SERVPRO with Eric & Derek's team including Jack - exceeded my expectations. Awesome, honest people to work with. Extremely pleased. Outstanding customer service!!
I don't know where to start about this company and their employees. SERVPRO has come to my property to do work for me. They called ahead of time to confirm the appointment, very professional and friendly when they arrived. When I was worried about my family, Their employees also worried about my family as if it was their own. For that I am truly grateful. I have recommended SERVPRO and their employees to friends, family and businesses that I come across that might be in need. Thank you again SERVPRO for everything you do for me and everyone else you come to help.
Thanx Eric and the rest for all the hard work!!! Eric kept in contact with me keeping updated on what was going on. It may have taken a bit longer to get the job done, but was no biggie. My home looks great and have already gotten a bunch of compliments on the floor!!!
We had flooding in our basement due to sump pump failure. I was very pleased with the service. Everyone was friendly and extremely hard workers. I was particularly impressed with Norman Hulker (senior crew chief). He answered all my questions and was thorough while also being careful of not overdoing it on how much drywall needed to be cut out. It's a little higher priced than I expected but on the other hand I know it's a lot of work to get everything
Thanks Scot for all of your hard work. Great follow-up after the claim. You always know you will get great service and reliable workmanship from SERVPRO.
-Rachel H., Allstate Insurance
SERVPRO is a valued Prospect Area Chamber of Commerce member. Tammy Cochran is a true professional and involved in the community while representing SERVPRO in a positive way. I highly recommend them as a trustworthy, reputable company.
-Kathy Thomas Jacobs
Would you use SERVPRO of East Louisville again? "In a heartbeat! SERVPRO was wonderful! The technicians always arrived in a timely fashion and the work was excellent."
Michael Gentry, and his helper, from SERVPRO of East Louisville did a fine job cleaning my rugs. I appreciate your service.
Thanks, Doris K.
Michael Gentry has been amazing since he came on our property Saturday, June 24, 2017. He took charge. Worked with us instead of just advising us. He made us feel like we were a team.
Michael also instructed us in all of the steps and facets of the process. Without him we would have probably suffered increased damages and loss of a buyer for our house.
SERVPRO of East Louisville has a significant contributor in Michael.
Michael Gentry, one of your crew chiefs, is here at St. Edward due to sewer problems we recently had. Just wanted you all to know what a fine young man represents SERVPRO of East Louisville to the community.
Michael is not only a hard worker, but very well-mannered as well as reliable and self-sufficient. We are proud to have your company clean up this "stinky" mess in such a timely manner.
Thank you for a job well done!
Sincerely, Peggy N. - St. Edward Catholic Church
Michael Gentry from SERVPRO of East Louisville did a phenomenal job on short notice drying out the entire finished basement at our home.
Thanks, Justin K.
I was extremely impressed with the work provided by Roberto and his team. Thank you for a job well done.
SERVPRO of East Louisville Team,
Thank you for "rescuing" us on 12-20-16! The service was prompt, professional, and friendly. Many, many thanks!
Tim & Susan E.
Back in July of 2016 our finished basement flooded. We were referred to SERVPRO among other companies by our insurance adjuster. We were lucky that we decided on SERVPRO of East Louisville Jefferson County.
The reason for this email is to let you two know how incredibly lucky that you are to have a gentleman like Eric Wellner. This guy's work ethic is unbelievable. While I understand that it is his job, he was on time if not a few minutes early everyday. To say that Eric is conscientious would be an incredible understatement. He treated this particular job as if he were the owner of the company. Do yourselves a favor and make sure that you keep this gentleman. I have had many, many workers through the years. He is by far and away the best most professional worker I have ever come in contact with. If all of my employees had Eric's work ethic, my life would be a great deal easier.
The Rebuild department at SERVPRO of Southwest Jefferson County with Eric & Derek's team, including Jack, exceeded my expectations. Awesome, honest people to work with. Extremely pleased. Outstanding customer service!!
It was a pleasure working with the numerous SERVPRO employees who serviced my watered basement. They were always courteous, timely, and efficient. I would highly recommend SERVPRO to those in need of such services. Thank You, Steve S.
Thank you so much for the fast, efficient job you all did at our place on Bainbridge Row Dr. Your people were very professional, courteous and most importantly quick to respond. I would recommend SERVPRO to anyone in need of water damage control. Thanks again!
I suffered water damage in my home on 12/23/15. I am pleased with the services that you provided me. You provided quick and thorough efforts to mitigate the initial damage. Your employees assured us that you would be able to prevent any mold damage. Your employees had to move our contents 4 times due to the initial damage and construction. All four moves were handled in a highly professional way. We will recommend you to anyone we know who needs the type of help we received!
I was extremely pleased with the service I received from SERVPRO. My water damage was handled quickly and professionally, and the crew were knowledgeable and friendly. I would definitely not hesitate to use SERVPRO again, and I would be very happy to recommend them to family and friends!
SERVPRO met every need we had and then some. Roberto and Tim helped me in such a profound way during a very difficult time wiht my Father's health. I will recommend SERVPRO of NE Jefferson Couty to anyone I know in need of services. --Sarah F., LaGrange, KY 40031
I wanted to send a note an acknowledge technicians Norman and Lewis. They did an outstanding job in cleaning my garage, I could not be more pleased. They made this space usable again, and I cannot tell you how much that means to me!They were on-time, extremely professional, polite and did a great job keeping their worksite clean. I have used SERVPRO before and will continue to recommend your company to all of my friends and family.